Claims

Please follow the instructions below to submit a Cargo Claim:

  • Download and complete the Cargo Claim Form
  • Detailed description of what happened (Item was lost, replacement shipment, repairs completed, etc.)
  • Proof of Delivery
  • Invoice
  • Pictures showing damages claiming for along with full view of item
  • Repair Invoice

Claims should be addressed to the carrier’s claims department at the carrier’s home office. Below are the various delivery methods to Schneider:

  1. Email: FTFMclaims@schneider.com
    Preferred & Most Efficient)
  2. Mail to:
    Schneider
    Attn: Cargo Claims Department - FTFM
    PO Box 2550
    Green Bay, WI 54306
  3. Fax: 920-403-8532

If you have any questions or assistance, please call 920-592-4109.

  • If the damage is discovered after delivery and no notations were taken at the time of delivery, the damage must be reported to the claims department no later than 5 calendar days from the date of delivery.
  • Pursuant to federal regulations, acknowledgement of the claim shall be made within 30 days of receipt. The carrier must pay, decline or submit a written offer to the claimant within 120 days of receipt of claim or advise the claimant in writing every 60 days thereafter of the reasons for delay.
  • All claims will be processed in accordance with 49 USC 14706, 49 CFR Part 370 and any applicable contracts.