Continued investment in technology platform enhances driver and customer experience
GREEN BAY, Wis. – (August 6, 2019) – Schneider (NYSE: SNDR), one of the largest truckload carriers and a premier provider of truckload, intermodal and logistics services, launched an electronic Driver Report Form (eDRF) in its Bulk division.
Technology plays a large and critical role in the transportation and logistics industry, and Schneider continues to launch tools on its technology platform to improve the driver and customer experience. This new tool dramatically improves what had been a tedious and time-consuming experience for both drivers and shippers in the liquid commodity bulk transportation segment. The eDRF, which is required at most pick-ups and deliveries, includes many time-saving advantages over the previous paper report. Pre-populated fields created at order creation improve the accuracy of the report, and the electronic version is available on the Schneider portal seconds after a driver submits the completed form from their tablet.
Schneider drivers no longer spend valuable time traveling to a facility or truck stop to transmit the paperwork and can use those driving hours more efficiently to move customers’ freight.
“We are chartered to leverage technology to create the best driver experience possible,” said Mike Degeneffe, vice president of technology solution delivery at Schneider. “This is a preview of other upcoming driver paperwork processes that have been digitized since we began assigning tablets to drivers in 2018. Our continued investment in technology innovation is directed to eliminate non-driving administrative tasks to help drivers maximize their driving potential and improve their experience away from home.”
Schneider has been an early adopter of many technology developments. Most recently, the company began rolling out Samsung Galaxy tablet devices to its drivers to make their lives easier both in and out of the truck. Like the eDRF, Schneider’s tablets lay the foundation for future capabilities. As technology evolves, Schneider can quickly accommodate additions and changes to the suite of new system tools. In addition to accessing the eDRF, Schneider drivers are already enjoying other improvements since use of tablets have begun:
- Track work
- Get customer information
- Complete training without a facility stop
- Look up bonus info
- Weather and road conditions
- Turn-by-turn GPS directions
- Read news, messages, videos and more
“We have upgraded the in-cab communication system and provided new capabilities outside of the truck for drivers,” said Mark Rourke, president and chief executive officer at Schneider. “We’ve listened and heard from drivers on how tablets are making their lives easier. Putting technology in the palm of a driver’s hand is one of many ways we’re enhancing their experience.”
To learn more, visit Schneider.com.
Schneider is a premier provider of transportation and logistics services. Offering one of the broadest portfolios in the industry, Schneider’s solutions include Regional and Long-Haul Truckload, Expedited, Dedicated, Bulk, Intermodal, Brokerage, Warehousing, Supply Chain Management and Port Logistics.
With $5 billion annual revenue, Schneider has been delivering superior customer experiences and safely getting it done for over 80 years.