Roles and responsibilities when converting to a dedicated shipping solution
You’ve been working day in and day out to manage your company’s transportation. Now that you have a dedicated solution selected, you’re able to step back — but you want to make sure every detail is still accounted for. Deciding to move forward with a dedicated shipping solution requires top-notch logistics to help facilitate a smooth transition. There may be a lot of steps involved in a dedicated implementation. The specific process — which can include qualifying drivers, specifying equipment and formalizing processes — will depend on your business and current configuration. Through it all, key teams have you covered every step of the way to keep the process moving swiftly and efficiently.
Here’s who you can expect to be on your business’s side to help ensure your freight continues to move flawlessly.
Business implementation manager
How they help you: Ensure you’re informed during the dedicated transition process
As the liaison between the shipper and carrier, this person tracks the progress of the transition and ensures that it stays on schedule. Any questions pertaining to the project are answered and/or elevated to the right people for a timely resolution. Daily reports are presented, tracking the progress and providing visibility into upcoming next steps of the transition.
Technology and reporting team
How they help you: Make sure your data and technology are working to their fullest potential
This team ensures the technologies between the transportation
provider and shipper work together and generate the required data and reports.
Additionally, the team can identify technologies not currently in use
that could help create efficiencies in the supply chain.
Client service and operations manager
How they help you: Look out for your business and ensure the success of its transportation
This person is accountable for the overall customer experience. Additionally, this role develops and manages the ongoing relationship with the customer, creating strategies and significant plans for supply chain optimization beyond day-to-day tactics.
Equipment and maintenance team
How they help: Secure and maintain the right equipment to move your freight
Existing equipment is reviewed for its specs, age, market value and whether it is equipped to meet the requirements on tractors. The team also determines if any specialty equipment is needed for successful freight delivery. Based on those reviews, any new equipment is then purchased.
Driver recruiters
How they help: Keep your dedicated fleet staffed with qualified drivers
This team assesses the freight pickup and delivery requirements, compiles the pay and benefits package, and recruits drivers. To help answer drivers’ questions about the transition, a hotline is established to provide support and resources to help aid in their decision.
Safety and training team
How they help: Maintain an approach of “safety, first and always”
The safety and training team goes on-site and reviews freight loading procedures and driver responsibilities. To minimize risks, a tailored safety and training program will be created.
