Shipper — Case Study
A leading warehouse membership club needed to stabilize freight costs, support seasonal surges and meat a goal of 98% on-time delivery
A leading warehouse membership club (Club) with more than 200 stores located along the East Coast needed to stabilize freight costs. The Club sought carriers that could meet its goal of 98 percent on-time delivery–including night deliveries–while supporting seasonal business spikes with both inbound and outbound service to and from distribution centers.
Although large freight carriers have significant capacity, many shippers are cautious about their ability to provide consistent on-time delivery or a personalized experience. Building on a successful track record of moving the Club’s inbound freight from vendors to distribution centers (DCs), the Club increased freight tendered to Schneider to include DC-to-store deliveries for six clubs in the New England area.
The new challenge: Keep pace with the Club's growth while offering the best of both worlds– the personalized approach of a small carrier with the breadth of services of a large one. The Club also needed a carrier that could:
Debunking the large carrier stigma, Schneider engineered a customized, multi-prong approach to meet the Club's requirements.
Schneider’s multifaceted, engineered solution delivered on both the individual store and the vendor network levels for this shipper:
At the store level, Schneider:
At the vendor network level, Schneider:
The Club’s business continues to experience 10 percent year-over-year new-store growth and 5 percent in-store growth. Schneider has earned a place as a primary carrier in the Club’s truckload routing guide. The Club relies daily on Schneider’s supply-chain management expertise and its ability to deliver consistent, exemplary service with one of the broadest portfolios in the marketplace.
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