This Privacy Policy describes the ways in which information about you may be collected, used, disclosed, transferred and stored by or on behalf of Schneider. Schneider includes the entities listed in section 1.1 of this Privacy Policy.

This Privacy Policy applies to any interaction with Schneider including through any websites, platforms or applications (together hereinafter referred to as the "Site" or "Sites").

1. Contents

This Privacy Policy consists of the sections set out below. For ease of reference, please click on the relevant section to go directly to that section.

• Who we are
• Purpose of this Privacy Policy
• Children
• What data we may collect from you
• How we collect information from you
• How we use your personal data
• Marketing
• Retention of your data
• Accuracy of your data
• Security of your data
• Transfer of your data to third parties, international transfers of personal data and sharing your data
• Third party links
• Your UK/EEA/Switzerland Rights
• Amendments to this Privacy Policy
• How to contact us
• Cookie Policy

1.1 Who we are

The Schneider, entities listed below are the joint data controllers of your personal data:

When we refer to the “Company”, "we", "us" or "our" in this Privacy Policy, we are referring to the relevant Schneider entity that is processing your personal data.

Schneider is a premier multimodal provider of transportation, intermodal and logistics services. Schneider’s solutions include regional and long-haul truckload, expedited, dedicated, bulk, intermodal, brokerage, warehousing, supply chain management, port logistics, and logistics consulting.

1.2 Purpose of this privacy policy

We ask that you read this Privacy Policy carefully as it contains important information about:

• what personal data we may collect from you or from third parties;
• how we will use, store, and protect your personal data;
• with whom we may share personal data; and
• your rights under relevant data protection laws.

It is important that you read this Privacy Policy together with any other privacy notice or fair processing notice we provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Privacy Policy supplements the other notices and is not intended to override them.

2. Children

Our Sites are intended for use by adults and we do not knowingly collect information from or about children. If you are a parent or guardian and your child who is under 13 (or other ages as appropriate by country) may have provided personal data to our Site, please Contact Us. The age of consent for processing personal data varies from country to country and state to state.

3. What personal data we may collect from you
We may collect and process the following personal data:

• Identity data: your full name, title, username, gender, job title, company name, social security number, passport number, driver license number, and photos.
• Contact data: billing address, delivery address (which could be your office address), personal email address, company email address, personal telephone number (mobile and landline) and company telephone number.
• Financial data: bank account and payment card details.
• Transaction data: details about payments to and from you, placed order, order history and other details about the products and services you have purchased from us.
• Technical data: device Internet Protocol (IP) address, geolocation, your behaviour on the Site (e.g. number of visits, information about how you access our Sites, your domains of origin as well as what content you read and click), your login data, browser type and version, routing number, cookies, time zone setting and location (including geolocation), browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our Site.
• Profile data: your username and password, purchases or orders made by you, date, duration and time of your calls, a record of calls made to, or by, you, your interests and preferences and your feedback and survey responses.
• Employment and educational data: your course or training record, your business division, your employer's or contractor's details, your role or position within an organisation, details of your employment, contact details of your next of kin, office location and educational institution.
• Usage data: information about how you use our Site, products and services.
• Marketing and communications data: your preferences in receiving marketing from us and our business partners and your communication preferences.
• Visitor data: information about your visits, including date and time, account of any accidents, and video footage from CCTV surveillance (if you visit one of our locations).
• Job applicant data: any information you or a recruitment agency provides us in respect of your job application, as well as information from any referees and the referees details.

4. How we collect information from you

We collect your personal data in a number of ways, including as follows:

• Automatically: as you browse our Sites, certain information relating to your browsing patterns and technical data about the equipment you are using to access the Site is automatically collected using cookies, server logs and other similar technologies. Please see our Cookie Policy below for further information.
• Directly from you: contact details, financial data, identity data, transaction data, profile data or any other information directly provided by you when you request our services, use our services, fill in online forms, or communicate with us in any way, for example when:
  • you communicate with us in connection with our products or services;
  • you enter into a contract with us (or someone does on your behalf);
  • creating and logging on online accounts;
  • you visit our premises or offices from where we operate or from which we sell our product or services;
  • submitting a query;
  • requesting or consenting to marketing materials being sent to you;
  • providing us with feedback or contacting us for any reason; or
  • your job application or any enquiry relating to job vacancies and recruitment process.
• From third parties:
  • Third party service providers, agents, and business partners engaged by us to provide our products and services to you
  • Recruitment agencies, credit reference agencies, and your referees.
  • Publicly available sources such as third party and regulatory body websites and social media.

5. How we use your personal data

We have briefly set out below the purposes for which we may use your personal data. We have also identified one or more legal bases on which we rely on for processing your personal data.

• To provide the requested products or services to you or our customers. We may use third parties who are independent contractors or consultants to provide and deliver our products and services to you. These persons may have access to your personal data only as needed to perform their functions and are obligated to maintain the confidentiality of your personal data. If you work for one of our customers, suppliers or business partners, the information we collect about you may include your personal data (such as contact information, details of your employment, and our relationship with you). This information may be collected directly from you, or provided by your organization. Your organization should have informed you that your information would be provided to us, and directed you to this Privacy Policy. Legal bases: performance of a contract with you, to comply with a legal obligation (including health and safety), our and third party legitimate interests (performance of a contract with a third party like your employer, to provide services and support to you, deal with any customer complaints, administer customer orders and accounts, manage our business relationship with you and third parties, to keep our records updated, and to study how customers use our products and services). We may also share such details if you provide written permission to us to transmit this information on your behalf.
• Processing of invoices/payment and collection of payments due to us. Legal bases: performance of a contract with you, our legitimate interests (performance of a contract with a third party like a reseller of our products or services, to manage our business relationship with you and third parties, to recover amounts due to us, to keep our records updated).
• To improve our products and services and for quality and training purposes. Legal bases: our legitimate interests (to improve our business, products and services and to study how customers use our products or services/to develop them and grow our business).
• For benchmarking and statistical purposes. Legal bases: our legitimate interests (to improve our business and services, to study how customers use our services/to develop them and grow our business, to improve marketing of our business and services).
• To personalize your experience on our Sites and optimize and develop user experience on our Sites. Legal bases: our legitimate interests (to improve our business and services, to study how customers use our services/to develop them and grow our business, to improve marketing of our business, products and services).
• To provide customer service, including responding to your inquiries and fulfilling any of your requests for information or provision of services. Legal bases: performance of a contract with you, our legitimate interests (performance of a contract with a third party like a reseller of our products or services, to manage our business relationship with you and third parties, to improve our business and services, to study how customers use our products or services/to develop them and grow our business, to improve marketing of our business and services).
• To send you important information regarding our products and services and/or other technical notices, updates, security alerts, and support and administrative messages. Legal bases: to comply with a legal obligation, our legitimate interests (to improve our business and services, to keep our Sites updated and relevant, to study how customers use our products and services/to develop them and grow our business, to improve marketing of our business, products and services).
• To enable monitoring of behaviour and trends that can support us in improving our content, products and services. Legal bases: our legitimate interests (to improve our business and services, to keep our Sites updated and relevant, to study how customers use our products and services/to develop them and grow our business, to improve marketing of our business, products and services).
• For monitoring and evaluation of the sales of our products and services as well as marketing actions. Legal bases: your consent, our legitimate interests (to improve our business and services, to study how customers use our products or services/to develop them and grow our business, to improve marketing of our business, products and services).
• To track and monitor usage and performance of our products and services so that we can improve our products and services and its delivery to you. Legal bases: our legitimate interests (to improve our business, products and services, to study how customers use our products and services/to develop them and grow our business, to improve marketing of our business, products and services).
• For marketing purposes, sometimes, at events or our premises, we take situational photos (showing the event/session as such, not individual participants), which we can then present on our website or on social media. Legal bases: your consent, our legitimate interests (to improve our business, products and services, to study how customers use our products and services/to develop them and grow our business, to improve marketing of our business, products and services).
• To perform our contractual obligations to you or a third party (e.g. your employer). Legal bases: performance of a contract with you, our and third party legitimate interests (performance of a contract with a third party like your employer and to manage our business relationship with you and third parties).
• To manage and protect our business and affairs. Legal bases: to comply with a legal obligation, our legitimate interests (to operate and manage our business, in the context of any purchase or sale of our business or company or any business or group restructuring or reorganisation, improve our business and services, to study how customers use our services/to develop them and grow our business).
• To buy or sell any business, assets or shares or for our internal business and group restructurings. Legal bases: to comply with a legal obligation, our legitimate interests (to operate and manage our business, in the context of any purchase or sale of our business or company or any business or group restructuring or reorganisation, improve our business and services, to study how customers use our products and services/to develop them and grow our business).
• For marketing purposes to personalize your experience and to allow us to deliver the type of content and service offerings in which you are most interested. Legal bases: your consent, our legitimate interests (to study how customers use our products and services/to develop them and grow our business, to improve marketing of our business, products and services).
• To administer and protect our Sites (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data). Legal bases: to comply with a legal obligation, our legitimate interests (for provision of administration and online services and network security, to prevent fraud, to operate and manage our business, improve our business, products and services, to study how customers use our products and services/to develop them and grow our business).
• To deliver relevant Site content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you. Legal bases: our legitimate interests (for provision of administration and online services and network security, to prevent fraud, to perform our contract with a third party, to operate and manage our business, improve our business, products and services, to study how customers use our products and services/to develop them and grow our business, to improve marketing of our business, products and services).
• To use data analytics to improve our Sites, services, marketing, customer relationships, and experiences. Legal bases: to comply with a legal obligation, our legitimate interests (for provision of administration and online services and network security, to prevent fraud, to operate and manage our business, improve our business, products and services, to study how customers use our services/to develop them and grow our business).
• To show you relevant advertisements while you are browsing the internet or using social media. Legal bases: your consent, our legitimate interests (to operate and manage our business, improve our business and services, to study how customers use our products and services/to develop them and grow our business, to improve marketing of our business, products and services).
• To process any job application and/or deal with any recruitment process and enter into any employment relationship. Legal bases: to take steps at your request prior to entering into a contract with you, to comply with a legal obligation and our legitimate interests (to assess and evaluate job applicants and record our recruitment activities).
• As we believe to be necessary or appropriate:
  • in order to comply with a legal obligation. This applies where the processing is necessary for us to comply with the law, regulations, or any guidance or direction from any supervisory authority. Legal bases: to comply with a legal obligation;
  • to enforce or apply this Privacy Policy. Legal bases: to comply with a legal obligation, our legitimate interests (for provision of administrative and online services and network security, to prevent fraud, to operate and manage our business, improve our business, products and services, to study how customers use our services/to develop them and grow our business); and
  • to protect our legitimate rights, privacy, property or safety, and/or those of a third party as long as your rights do not override those interests. Legal bases: to comply with a legal obligation, our legitimate interests (for provision of administration and online services and network security, to prevent fraud, to operate and manage our business, improve our business, products and services, to study how customers use our products and services/to develop them and grow our business).

6. Marketing

We may collect or purchase your identity and contact details (such as your name, email address, phone number or address) in order to send you information about our products and services which you might be interested in. We may collect this directly from you, or through a third party (including by acquiring a marketing list or database). If a third party collected your identity and contact details, we will process your data based on legitimate interests to send you a fair processing notice and then respect any communication preferences you give us.

You always have the right to “opt out” of receiving our marketing. You can exercise the right at any time by Contacting Us. If we send you any marketing emails, we will obtain your consent where necessary and we will always provide an unsubscribe option to allow you to opt out of any further marketing emails. If you “opt-out” of our marketing materials, you will be added to our suppression list.

Where you unsubscribe from any postal marketing, you may initially still receive some content which has already been printed or sent, but we will remove you from any future promotions/offers. We may still need to contact you for administrative or operational purposes, but we will make sure that those communications do not include direct marketing.

If you are an existing customer or are acting as a business we use your contact details as necessary for our legitimate interests in marketing to you and maintaining a list of potential customers.

We never share your name or contact details with third parties for marketing purposes. We do use third party service providers to send out our marketing, and we only allow them to use that information on our instructions and where they have agreed to treat the information confidentially and to keep it secure.

You can change your mind regarding your marketing preferences at any time by Contacting Us.

7. Retention of your data

We will retain your personal data for as long as it is required to provide you with our products and services or is necessary for legal reasons. When calculating the appropriate retention period for your data, we consider the nature and sensitivity of the data, the purposes for which we are processing the data, and any applicable statutory retention periods. Using these criteria, we regularly review the personal data which we hold and the purposes for which it is held and processed. After we have ceased to provide you with products or services, your data will be processed only for technical reasons (system integrity, back-ups) while it remains inactive in our systems.

Where we need to retain your personal data to comply with our legal obligations, we will retain such personal data for the duration necessary to comply with such legal obligations.

We store your personal data as long as you wish to receive marketing content from us (you have right to withdraw your consent or object processing at any time).

We retain the details of your contract and history of your purchases and courses for at least 3 years (or such longer period as required by applicable laws) after your account is closed so that you can have access to this information for future use and to enable us to deal with any after sales enquiries or claims and as required for tax purposes. This information may be stored in our archive for reference purposes for as long as our business needs require which we will review after 3 years.

Visitor data and CCTV recordings are retained for the periods permissible under applicable laws.

We retain information collected by a cookie until that cookie expires or is disabled by you. For further information on cookies used please refer to our Cookie Policy.

8. Accuracy of your data

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Once you have logged in to the Site, you may be able to change your personal data by updating it in the portal.

9. Security of your data

In order to protect your personal data, we put in place appropriate organizational and technical security measures. These measures include ensuring our internal IT systems are suitably secure and implementing procedures to deal with any suspected data breach.

In the unlikely event of a data breach, we will take steps to mitigate any loss or destruction of data and, if required by law, will notify you and any applicable authority of such a breach.

Although we use appropriate security measures once we have received your personal data, you will appreciate that the transmission of data over the internet (including by e-mail) is never completely secure. We endeavor to protect personal data, but we cannot guarantee the security of data transmitted to or by us.

10. Transfer of your data to third parties, international transfers of personal data, and sharing your personal data

Please read this section if you are accessing our services from the UK, the European Economic Area (the “EEA”) or Switzerland. Our business and that of the third parties we use to deliver our products and services to you is international in nature. Schneider is a global brand and Schneider entities operate from a number of locations in the United States of America (the "USA") and have customers worldwide.

Our business and operations (including data servers) are primarily based in the USA. When you deal with us or you request or acquire products or services from us and provide us with your personal details, you will in effect be providing us your personal data for processing in the USA.

Schneider, entities may transfer data between them to ensure the most efficient data processing. However, Schneider, entities will comply by national and other regulation and ensure adequate and appropriate technical, organizational and legal safeguards for international data transfers.

If we transfer data to countries or organizations outside of the UK, the EEA, or Switzerland which the EU or the UK do not consider to have an adequate data protection regime in place, we will ensure that appropriate safeguards (for example, standard contractual clauses approved by the EU, UK or a data protection authority) are put in place where required. If you would like more information regarding the safeguards we put in place for international data transfers from the UK, EEA, or Switzerland please Contact Us.

Your personal data is shared with third party service providers who process such information on our behalf so that we can provide our services to you. Our third party providers may use their own subcontractors who may be given access to your personal data in order to provide our services to you. Our main third party providers are located outside of the UK, EEA and Switzerland and therefore your personal data will be transferred to countries outside of the UK, EEA and Switzerland.

We may share your personal data with other third parties, for example in the context of the possible sale or restructuring of our business or organizational structure. We may also need to share your personal data with a regulator or to otherwise comply with the law.

11. Third party links

Our Sites contain links to and from other applications, plug-ins, and websites of other networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that they (and any products or services that may be accessible through them) have their own privacy policies and, unless we have expressly agreed otherwise with you, we do not accept any responsibility or liability for the content of these applications or websites or their policies or for any personal data that may be collected through these applications, websites or services. We encourage you to read these privacy policies before you submit any personal data to these applications or websites or use such services.

12. Your United Kingdom, European Economic Area, and Switzerland Rights

If you are located in the UK, the EEA or Switzerland, you may have certain rights in relation to the personal data we process and hold about you. These rights are:

• Right of access: you have the right to request access to personal data that we may process about you.
• Right to rectification: you have the right to require us to correct any inaccuracies in your personal data.
• Right to erasure: you have the right to require us to delete your personal data, subject to certain legal requirements.
• Right to restriction of processing: you have the right to require us to restrict the way in which we process your personal data. You may wish to restrict processing if, for example:
  • you contest the accuracy of the data and wish to have it corrected; or
  • you would prefer restriction to erasure.
• Right to object to processing: you have the right to object to our processing of your personal data.
• Right to data portability: you have the right to obtain from us the personal data we hold on you.
• Right to withdraw consent: where we have relied upon your consent to process your personal data, you have the right at any time to withdraw your consent.
• Right to lodge a complaint with a supervisory authority: you have the right to complain to a supervisory authority (the Information Commissioner’s Office is the relevant supervisory authority in the UK).

With the exception of lodging a compliant directly with a supervisory authority (such as the Information Commissioner’s Office or the Finnish Data Protection Ombudsman), if you would like to Contact Us to exercise any of the other rights set out above, please put your request in writing; include proof of your identity (such as a copy of your driving license or passport) and address (such as a recent utility or credit card bill) and specify the right you wish to exercise.

13. Amendments to this Privacy Policy

We may at any time change, modify, or otherwise update this Privacy Policy without prior notification. The latest applicable version can be accessed at all times at https://schneider.com/eu-privacy-policy.

This Privacy Policy was last updated: July 1, 2023.

14. How to contact us

You should be aware that you have the right to raise any concerns with a data protection supervisory authority, including the Information Commissioner's Office in relation to how we process your personal data if you are in the UK or, with your local supervisory authority if you are anywhere else in the EEA or Switzerland.

Alternatively, you may also contact us if you have questions or concerns about this Privacy Policy, our [Terms and Conditions], this Site or if you wish to update, correct or delete any information you have provided to us. Please feel free to contact us by email at privacypolicy@Schneider.com or by mail or telephone at the details provided below:

Schneider National, Inc
3101 S. Packerland Dr.
Green Bay, WI 54313
United States of America
+1 800-558-6767

15. Cookie Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our website.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. The Company uses ‘analytical cookies’. These allow us to recognize and count the number of users logging into the website and to see how users move around the website when they are using it. This helps us make sure the website is meeting users’ needs and to find out how we could improve.

We and our group of companies use cookies or similar technologies to analyze trends, administer our website, personalize content and ads, track users’ movements around our website to provide you with the most relevant browsing experience, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or of the service we provide as some of our features or services may not function properly without cookies.

We use the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.
• Functionality/preference cookies. These are used to recognize you when you return to our website. This enables us to personalize our content for you and remember your preferences (for example, your choice of language or region).
• Statistical, analytical or performance cookies. These allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Marketing/targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

You can find more information about the individual cookies we use and the purposes for which we use them below.

Necessary

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

Functionality/preferences

These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Statistical/analytical

These allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Marketing/targeting

These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

Please note that the following third parties may also use cookies, over which we have no control. These named third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third party cookies are likely to be analytical cookies or performance cookies or targeting cookies:

• Google
• Facebook
• Twitter
• Vimeo

If you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.